Delivery
Orders of £200 or more (to a single delivery address) are delivered free of charge throughout the UK (except Northern Ireland). Orders up to £199.99 (per delivery address) incur a delivery charge of £12.00 per delivery. Deliveries are carried out between 9am and 5pm Monday to Friday within 5 working days from receipt of order.
Deliveres are made using UPS couriers who will require a signature . If they are unable to deliver to you, a card will be left with a phone number so another delivery day can be arranged.
We cannot offer Saturdays, Sundays or UK National holidays. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by the customer.
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
LOCAL DELIVERY
We will endeavour to carry out as many local deliveries in our own van and do not charge for this service for orders over £150. However, at present our website cannot distinguish between own van and courier deliveries, and they are charged automatically. If you fall within our free delivery zones, we will add an extra bottle to your order in exchange for this charge.
Terms & Conditions
Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference.
These terms and conditions apply to all wines, spirits or other goods or services supplied by Philglas & Swiggot to you. Philglas & Swiggot is a trading name of Philglas & Swiggot Limited, (company number 4654163, VAT Number: 843254826) whose registered office address is at:
3rd Floor, 24 Chiswell Street, London EC1Y 4YX
Our contract with you
Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and in the case of wines and goods to be delivered to you, when we actually despatch the goods to you. At any point up until then, we may decline to supply the goods or services to you without giving any reason. At the moment we accept your order, or in the case of delivery of goods, when the goods are despatched, a contract will be made between you and us.
Description & Prices
The description and prices payable for the items that you order are clearly set out on our website. If, by mistake, we have under-priced an item, we will not be liable to provide that item to you at the stated price, provided that we notify you before we despatch the item concerned or, in the case where we are not despatching an item, within 2 working days of our acceptance of your order and we may cancel your order provided we refund you any payments you have made. You may agree to pay the correct price, in which case we will proceed with your order. In the unlikely event that an item has been over-charged, a full refund of the difference will be given.
We reserve the right to change our prices. Please refer to our website for all current prices.
Prices listed for wines are quoted per bottle and per case, unless otherwise stated and include VAT ( currently at 15%).
A case is equivalent to 12 x 75cl. bottles, 6 x l50cl magnums, 24 x 37.5cl. half bottles,
12 x 50cl, or 36 x 25cl. quarter bottles.
Prices are subject to currency and market fluctuations, changes in duty and VAT as well as stock remaining unsold.
Paying for your order
We accept Maestro, Visa, Mastercard, American Express. Please note that payment will be taken in full at the time of ordering.
Quality Guarantee
We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty we will offer a replacement or credit on the return of the bottle in question. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund.
If you believe a wine to be faulty please contact us on 020 7402 0002 or email us at sales @ philglas-swiggot.co.uk and we will do our best to resolve the problem.
Receipt of Goods
Deliveries should be signed for as `Not Examined' and you should inspect the goods as soon as possible and notify us immediately of breakages or wine shortages. We are unable to guarantee credit or replacements unless we are notified within 14 days of delivery of the order. Please be aware that multi-case orders can become separated. If you do not receive the balance of your order within 3 working days of the first delivery please contact us. Standard UK deliveries should always arrive within 6 working days of the date of order. If you will not be at the delivery address at the time of delivery and wish us to leave your order in a safe place, please advise us. We regret that neither we nor our carriers can accept responsibility for any subsequent loss or damage which occurs once the consignment has been left. Contact us on +44 (0)207 402 0002 or marylebone@philglas-swiggot.co.uk
Substitutes/Availability
All wines and spirits and other goods are subject to availability. When selecting the wines or other goods for our website, we try to ensure that they will remain available for a reasonable period of time. As we tend to sell many rare and sought after wines from small, top quality producers, some items will inevitably go out of stock and we therefore reserve the right to select and deliver to you a substitute (of equal or higher value) to the wine you have ordered, to avoid delay in the delivery of orders. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.
Ownership
All wines and spirits or other goods ordered remain the property of Philglas & Swiggot Ltd until payment is received in full.
Privacy Policy
You have a right of access to all information we hold about you. If you wish to see this or to receive further information about our privacy policy, please contact us on +44 (0) 207 402 0002 or e-mail us on marylebone@philglas-swiggot.co.uk
Verification Checks
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
All information revealed through such checks shall be used by us in accordance with our Privacy policy although we may refer any information which appears to be fraudulent or unlawful to relevant third parties such as police or other enforcement authorities, banks, credit card companies as may be appropriate
Applicable Law
These Terms and Conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.
Nothing in these Terms and Conditions limits or excludes your statutory rights as a consumer.
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